Driving Efficiency the Extra Mile

The rapidly increasing popularity of the transportation brokerage model denotes an industry-wide trend towards streamlined, efficient transportation management. As a leader in the transportation management industry, GemTrans offers cutting-edge transportation solutions, serving as a single-source vendor for all transportation-related demands.

In addition to managing an extensive network of local transportation providers, GemTrans Solutions offers call center administration, cost-efficiency measures and customized logistics management.

Our services provide:

  • Appropriate, low-cost transportation solutions
  • Comprehensive logistics management
  • Improved patient/staff satisfaction
  • Budget predictability
  • Increased profitability

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[wptabtitle]callbullet Call Center[/wptabtitle] [wptabcontent]

GemTrans Solutions operates a state-of-the-art patient transfer call center staffed with experienced and knowledgeable representatives. Our representatives use leading-edge technology to efficiently manage a patient’s medical transportation needs from the moment they receive a call through their return trip.

  • Central point of contact for all call intake and transportation logistics
  • Friendly Customer Service Representatives available 24/7/365
  • Dedicated toll-free telephone number
  • On-site administrative support


[wptabtitle]callbullet Claims Management[/wptabtitle] [wptabcontent]

Our claims processing and management staff specialize in pre-billing, coding, reimbursement and resolution. Our gatekeeping techniques reduce the risk of waste, fraud and abuse in the claims process. Our staff is specially trained to:

  • Coordinate the most appropriate and lowest-cost mode of transportation with a patient’s specific needs
  • Obtain all required authorizations
  • Identify all potentially eligible third party coverage options
  • Research patient qualification for local low-cost programs and grants
  • Ensure that each trip is completed by the proper provider
  • Assign the proper codes for accurate claims submission


[wptabtitle] callbullet Provider Network Management[/wptabtitle] [wptabcontent]

The GemTrans Network of Providers is a key component of ensuring that medical transports for our clients are safe as well as economical. GemTrans partners with providers that are committed to professionalism and high-quality patient care. Our Network Providers undergo a thorough screening and credentialing process so our clients have the peace of mind knowing that their Providers are properly licensed, the personnel are qualified and the vehicles are safe and insured.

  • Comprehensive transportation network, including all modes of medical transport
  • Consistency in the process of delivering every type of transportation to all facilities
  • Assurance of high-quality, on-time performance
  • Fully credentialed and insured providers, meeting or exceeding contract requirements


[wptabtitle]callbullet Cost Control[/wptabtitle] [wptabcontent]

GemTrans controls the costs of medical transportation and increases profitability by:

  • Ensuring the most cost-effective mode of transportation for each individual
  • Utilizing public transportation programs when possible
  • Consolidating appointments to reduce number of trips
  • Identifying local medical offices, clinics or dialysis centers, which saves on mileage fees
  • Confirming patient appointments avoids no-show and cancellation fees
  • Combining trips, when double-loading is reasonable and possible
  • Providing on-site assessments for those needing long-term treatment

[wptabtitle]callbullet Compliance & Education[/wptabtitle] [wptabcontent]

GemTrans Solutions employs the highest standards of compliance with all applicable federal,
state and local regulations. Some of our compliance programs include:

  • Medicare/Medicaid
  • Health Insurance Portability and Accountability Act (HIPAA)
  • Occupational Safety and Health Administration (OSHA)

Ongoing education offered by GemTrans serves to:

  • Educate clients about ever-changing Medicare and Medicaid rules
  • Update clients regarding compliance-related issues